Frequently Asked Questions

Do I need to meet you before booking?

Yes — all first-time clients are required to attend a meet-and-greet before their first booking. It's our chance to get to know your pet and make sure we're the perfect fit.

Do you use kennels?

Never. Our dog boarding is entirely home-based — your dog stays in a warm, caring home environment and is treated like one of the family.

Does my dog need to be vaccinated?

We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

What services do you offer?

We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.

What happens if my pet becomes ill while in your care?

We contact you immediately. If we can't reach you, we'll seek emergency veterinary treatment on your behalf. All vet costs remain the responsibility of the owner.

Are you insured?

Yes — Penny's Pet Care is fully insured, DBS checked, and first-aid trained. You and your pet are in safe hands.